Email etiquette refers to the principles of behavior that one should use when writing or answering email messages.
Three important points to remember before sending an email :
- Be clear.
- Be professional.
- Be polite.
Do's :
- Select a subject line that is targeted and relevant to your over all message.
- Begin the email with a polite salutation such as Dear ABC or Hello ABC.
- Be careful with confidential information, only discuss public matters.
- Keep it short and get to the point.
- Always include a signature.
- Maintain privacy (use bcc).
- Do check grammar, spelling and punctuation.
- Read the email twice before you send it.
Don'ts :
- Don't email angry.
- Don't use shortcuts to real words,emoticons or slang.
- Don't use capitals much.
- Don't leave out the subject line.
- Don't attach unnecessary files.
- Don't over use high priority.
- Don't open attachments from strangers.
- Don't hit reply all unless every member on the email chain needs to know.